Troubleshooting

When will I be charged?
The monthly fee, if any, is charged at the time you sign-up.    The transaction fees, if applicable based on your plan, are charged at the end of each...
Tue, 15 Mar, 2016 at 10:53 PM
Why are my taxes not showing?
By default, the Online Order app creates the "Online Delivery" and "Online Pickup" order types with taxes turned off.   However, ...
Fri, 15 Apr, 2016 at 10:50 AM
Why are all my orders showing up as "Online Delivery" now?
The likely issue is that the default "Order Type" has been changed. To fix the issue, use this Incorrect Default Order Type FAQ. ...
Fri, 28 Oct, 2016 at 7:49 AM
How do store customers access the app?
Customers access the Online Order app via a URL such as https://us.orderspoon.com/OnlineOrderDemoStore. The "OnlineOrderDemoStore" part of the URL...
Fri, 5 Jan, 2018 at 6:53 AM
How do I hide certain items that I shouldn't offer online?
Please keep in mind that the following steps are for Online Order Version 1 There are some items like alcohol and others that shouldn't be sold onli...
Mon, 3 Jul, 2017 at 6:09 AM
Will I be charged for in-store orders that are marked Online?
The Online Order app only charges for orders that are placed online via computer, smartphone or app.  If you happen to place order via your Cl...
Tue, 1 Nov, 2016 at 7:44 AM
How do I turn off private browsing?
Private browsing can interfere with how the Online Order app is intended to operate.   We've provided how-to instructions for each major browser type. ...
Fri, 15 Apr, 2016 at 10:57 AM
How is credit card information protected? What about PCI compliance?
We take the security of your customer's credit card data seriously.  To best protect credit card data, the Online Order sends customer credit card paym...
Wed, 30 Aug, 2017 at 12:42 PM
Where do the payments from Online Order go?
Payments made from customers using the Online Order app go into the same merchant account as payments received directly from a Clover device. These paymen...
Fri, 15 Apr, 2016 at 11:00 AM
Why does an order pop-up and print before it is paid?
There is a known bug that occurs when your "Order Receipt Options" in the "Setup" app are set to "Fire when hitting Pay".   Th...
Fri, 30 Jan, 2015 at 10:59 PM