Frequently Asked Questions

User Interface Image Size Limits
The size limit for images is 1 Mb. We highly recommend keeping the image size to 500 Kb. The size of the images will effect the time it takes for the page t...
Mon, 24 Jul, 2017 at 8:40 AM
My Menu Does Not Appear Online
The Clover Inventory app has a Track Stock feature. This feature allows you to enter a Quantity to each Inventory Item. When this Item is sold, the Quantity...
Mon, 14 May, 2018 at 4:26 PM
Microsoft's Internet Explorer
Microsoft Explorer 11 or older is not a supported browser for the Online Order app.  Customers may experience issues where the Orderspoon site won'...
Thu, 12 Jul, 2018 at 7:27 AM
How is credit card information protected? What about PCI compliance? Yes, we are!
Yes, our app handles credit card in a PCI compliant way! Just like you, we take the security of your customer's credit card data seriously.  That&#...
Sun, 15 Jul, 2018 at 2:56 PM
SMS Alert Messages
We use Twilio as our SMS provider.  Merchants who have setup SMS Alerts will receive SMS Alert messages from up to 4 different originating phone #s. +...
Mon, 10 Sep, 2018 at 1:24 PM