FAQ

Frequently Asked Questions

User Interface Image Size Limits
The size limit for images is 1 Mb. We highly recommend keeping the image size to 500 Kb. The size of the images will effect the time it takes for the page t...
Mon, 24 Jul, 2017 at 8:40 AM
My Menu Does Not Appear Online, Track Stock
The Clover Inventory app has a Track Stock feature. This feature allows you to enter a Quantity to each Inventory Item. When this Item is sold, the Quantity...
Mon, 22 Apr, 2019 at 9:24 AM
Microsoft's Internet Explorer
Microsoft Explorer 11 or older is not a supported browser for the Online Order app.  Customers may experience issues where the Orderspoon site won'...
Thu, 12 Jul, 2018 at 7:27 AM
How is credit card information protected? What about PCI compliance? Yes, we are!
Yes, our app handles credit card in a PCI compliant way! Just like you, we take the security of your customer's credit card data seriously.  That&#...
Sun, 15 Jul, 2018 at 2:56 PM
SMS Alert Messages
We use Twilio as our SMS provider.  Merchants who have setup SMS Alerts will receive SMS Alert messages from up to 4 different originating phone #s. +...
Mon, 10 Sep, 2018 at 1:24 PM
Apple Developer Account, Publish Mobile App At iTunes
Apple will want to verify the person/business opening the Apple Developer account has the rights to develop apps under that business name. The easiest method...
Tue, 25 Jun, 2019 at 9:16 AM
Making Your Orderspoon Site ADA Compliant
What is ADA Compliance? The American with Disabilities Act (ADA) ensures that your restaurant (as a public venue) meets accessibility requirements.   Insid...
Wed, 31 Jul, 2019 at 8:19 PM
How To Cancel Subscription Charges
The monthly subscription charges is managed through the Clover App Market. 3rd part app providers, such as 4 Leaf Labs, has no control over these charges. C...
Tue, 6 Aug, 2019 at 3:05 PM