UPDATE: Canceling orders and refunds can only be done through the Clover Devices. There's no
At times you may want/need to cancel an online order. You can now cancel an online order, through the Online Order Alerts.
To setup an SMS/Email alert, check out this Solution
The link within the alert opens the above receipt. Here you can view the details of the order and the customer contact information.
- Login to your Clover web dashboard
- Open the Online Order app
- Clicking on "Reject" will void the Online Order.
- This in turns processes a full refund for the customer and no further action is required. We send a notification to your customer that the order was voided and a refund processed.
- There is no action necessary to accept an order, that process did not change.