UPDATE: Canceling orders and refunds can only be done through the Clover Devices. There's no 

At times you may want/need to cancel an online order. You can now cancel an online order, through the Online Order Alerts. 

To setup an SMS/Email alert, check out this Solution

The link within the alert opens the above receipt. Here you can view the details of the order and the customer contact information.

  • Login to your Clover web dashboard
  • Open the Online Order app
  • Clicking on "Reject" will void the Online Order. 
  • This in turns processes a full refund for the customer and no further action is required. We send a notification to your customer that the order was voided and a refund processed. 
  • There is no action necessary to accept an order, that process did not change.